Welcome to www.growheightpro.com. To ensure a smooth shopping experience, here are our answers to frequently asked questions, designed to provide you with clear information and guidance. If you have any other questions, please feel free to contact us.
1. How do I place an order?
You just need to browse the products on our website, select the adjustable planter stand you like, and click the “Add to Cart” button. After making your selection, go to the shopping cart, make sure your order information is correct, and then follow the prompts to check out.
2. What are the payment methods?
We support a variety of payment methods, including credit cards, debit cards, etc. Please choose the payment method that is convenient for you at checkout.
3. How do I check the status of my order?
After placing an order, you will receive a confirmation email. After the order is shipped, we will also send an email with the waybill number, which you can use to check the delivery status of the package on the logistics company’s website.
4. What if the product I received is defective?
If the product you received is defective or not as ordered, please contact our customer service within 14 days of receiving the product. We will guide you through the return and exchange process and provide you with the necessary support.
5. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to meet your request, but once the order enters the shipping process, it cannot be changed or cancelled.
6. How is the shipping cost calculated?
The shipping cost will be automatically calculated based on your shipping address, package weight and selected delivery method. You can view the specific shipping cost information on the checkout page.
7. How long is the product warranty period?
Our adjustable flower pot stand has a six-month quality warranty. During the warranty period, we will provide free repair service for damage caused by manufacturing defects. Please keep the purchase receipt for subsequent processing.
8. What is the privacy policy?
We value your privacy and are committed to protecting the security of your personal information. The personal information you fill in on the website is only used for order processing and service improvement, and will never be sold or transferred to third parties in any form.
If you have further questions about our products or services, please feel free to contact us through the customer service email and we will answer you as soon as possible. Thank you for your trust and support, and wish you a happy shopping!