📢Welcome to our website! To ensure that you understand our shipping policy during the shopping process, below are the details about logistics, delivery partners and import and export standards.
1. Shipping Range
We provide delivery services within Australia, including major cities and remote areas. Some products may be restricted by geographical location and shipping methods, and we will inform you of the specific shipping options at checkout.
2. Delivery Partners
We work with several well-known logistics companies, including:
Australia Post: Provides standard and fast delivery options to suit customers with different needs.
TNT: Focuses on fast cargo transportation, suitable for orders that require urgent delivery.
CouriersPlease: Provides flexible courier services to provide a convenient delivery experience for your parcel.
Sendle: Provides environmentally friendly delivery services for small businesses and supports sustainable development.
We will select the most suitable logistics service provider based on the size, weight and destination of the order to ensure timely and safe delivery.
3. Delivery Time
Standard delivery: Usually delivered within 5 working days, the specific time depends on your location.
Fast delivery: Usually delivered within 3 business days, depending on your address and the selected courier service.
Please note that the specific delivery time may be delayed due to weather, traffic or other unforeseen factors.
4. Shipping costs
Shipping costs will be calculated at checkout and vary depending on your shipping address, package weight and selected delivery method. We will clearly display the shipping costs on the checkout page.
5. Order tracking
Once your order is shipped, we will send you a tracking number via email. You can use this number to track the status of your package in real time on the official website of the shipping company.
6. Damaged and lost goods
If the goods are damaged or lost during the delivery process, please contact our customer service team within 48 hours of receipt. We will assist you in handling compensation matters according to the specific circumstances.
If you have any questions about the shipping terms or need further information, please feel free to contact our customer service team. Thank you for choosing our website, we look forward to providing you with quality products and services!